FAQ

📦 Shipping
Q1. Do you ship internationally?

Yes. Cofflol ships to most countries worldwide. Shipping availability, delivery times, and costs may vary by destination. Please refer to our Shipping Policy page for more details.
Q2. How long does it take to process and ship my order?

Orders are typically delivered within 7–15 business days, depending on your location.

Shipping times may vary based on the destination and local logistics conditions.
Q3. How much does shipping cost?

Orders from our store do not include free shipping by default. Customers are only required to pay a flat base shipping fee of USD 15.90, and we will deliver the product directly to your doorstep.

The actual cost of international shipping is often significantly higher than USD 15.90. Any additional shipping costs beyond this amount will be fully covered by Cofflol, and no extra fees will be charged to you.

We are committed to providing a cost-effective and reliable cross-border / regional shipping experience, so you can shop with confidence and receive your order with peace of mind.
Q4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking information usually becomes active within 24 hours after shipment.

🛒 Orders
Q5. Can I cancel or change my order after placing it?

Once an order is placed, it is automatically sent for processing. Therefore, we cannot guarantee that cancellations or changes can be made.

If you need assistance, please contact our support team as soon as possible and provide your order number.
Q6. What if I entered the wrong shipping address?

Please contact us immediately. If the order has not yet shipped, we may be able to update the address.

Once the order has been shipped, Cofflol is not responsible for delays or losses caused by incorrect address information.

💳 Payment
Q7. What payment methods do you accept?

We accept secure payments via:

  • Credit / Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other local payment options depending on your region

🔄 Returns, Refunds & Warranty
Q8. What is your return policy?

Yes, we offer a 15-day worry-free return policy.

If you are not satisfied with your purchase, you may contact our official support team to request a return within 15 days from the date you receive the product.

Returns are not accepted after 15 days. However, customers will still be entitled to applicable after-sales service and warranty support.
Q9. When will I receive my refund?

Once Cofflol officially receives the returned item and the return is approved, the refund will be processed within 5–10 business days and issued to the original payment method.

The exact time for the refund to appear in your account depends on your bank or payment provider’s processing time.
Q10. Do Cofflol products come with a warranty?

Yes.

  1. All official Cofflol products are covered by a 1-year limited warranty, which applies to quality issues caused by non-human factors under normal use.
  2. If a product malfunction is caused by human factors, you may contact Cofflol at any time to request paid after-sales repair service.

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